Shipping policy

Shipping Policy

Thank you for shopping with Karlota. We are committed to delivering your order with care and in a timely manner.

Processing Time All orders are processed within 2–5 business days. Orders are not processed or shipped on weekends or holidays. You will receive a confirmation email with tracking information once your order has shipped.

Domestic Shipping (United States) We offer standard and expedited shipping within the United States. Delivery times vary by location but typically range from 5–10 business days for standard shipping. Hawaii orders may require additional transit time. Shipping rates are calculated at checkout based on your location and selected shipping method.

International Shipping We ship worldwide. International orders typically arrive within 10–21 business days depending on the destination country and customs processing. Shipping rates are calculated at checkout based on your location and selected shipping method. Please note that international customers are responsible for any customs duties, import taxes, or fees imposed by their country.

Order Tracking Once your order has shipped, you will receive an email with a tracking number. Please allow 24–48 hours for tracking information to update.

Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at karlotahawaii@gmail.com and we will work to resolve the issue promptly.

Contact Us For any shipping-related questions, please reach out to us at karlotahawaii@gmail.com.